Our Control Panel
6T just need to provide a link to HN IT team to link to 6t website for tracking.
Same as how it work for Aramex/TaQBin/Gdex/Citylink
Customer do not necessary call to CSD for all detail, they can do self TRACKING via online to know where is the truck & how many more drops to reach his/her house.
This will able to calm down customer on where is the truck, this is particular good tool to calm those customer who are really desperate.
This model was designed based on COURTS Singapore online tracking version & also those courier company version.
Standard Template SMS– It serve basic communication needs. 4 Languages Template – it impress CUSTOMERS about AEON BIG’s customer Experience
In last 12 months trial run for AEON BIG, it had show good response from customers, this became 1 of the ice-breaker for better communication between deliveryman & customer, it make the atmosphere of delivery be better & customer have better satisfaction with AEON BIG indirectly.